The monthly price is always determined individually. This price is based upon the overall database environment, application used, the number of users and workload. Also it depends on the number of databases that we manage - we can offer very attractive discounts for multiple databases.
| SLA | BASIC | STANDARD | ADVANCED | ||
| What can we offer within the monthly price. | suitable for less critical production environment with a small load | suitable for important production environment with a standard load and availability | suitable for mission-critical production environments with heavy loads and to provide the maximum availability | ||
| Incidents resolution modes | 8 x 5 | 24 x 7 | 24 x 7 | ||
| Guaranteed response to the incident (the real response is often faster) | 4 hrs | 2 hrs | 1 hr | ||
| Professional and highly experienced team of administrators |  |
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| Connection and access to the DIMON monitoring system | |
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| Proactive monitoring | |
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| Applying recommended database patches | |
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| Performance troubleshooting | |
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| Proactive regular performance analysis + solution and optimization recommendations | |
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| Copy the database to non-productive environment according to customer needs | |
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| Consulting and support services related to application development | |||||
| Support and cooperation with migration, upgrade, etc… | |||||
| Regular testing of backup (disaster recovery test) | |||||
| Free hours in a month for any dba or developer activity | |||||
| The administrator can be contacted directly by the user (1st level support) | |||||
| Solving incidents caused by the customer or third-party applications | |||||
| Comment | Possibility to build your own SLA according to specific requirements. There are significant discounts for high number of databases. All activities can of course also be carried out after ordering a fixed hourly rate |
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